JOB PURPOSE The Customer Experience (CX) team serves as the Supply Chain ambassador to customers across demand capture, demand fulfillment, and supply chain solutions. The team’s purpose is to maximize product availability, optimize cost-to-serve, and deliver an excellent customer experience that supports profitable business growth. This role acts as the Customer and Category Champion, leading demand capture, supply coordination, and service excellence through close collaboration with customers and cross-functional teams. It also leverages data products and advanced analytics to enable insight-driven decisions and build a more responsive, analytics-led value chain that improves availability, service performance, and operational productivity. KEY RESPONSIBILITIES Pillar 1: Demand Insight • Gather UFS activity data (from CCBT, UAM, DSR, and other sources) and identify internal and external factors that influence demand sensing, including promotions, customer activities, competitor action...