Job Description

We are hiring Customer Care Specialists to support members with healthcare and pension benefit inquiries, enrollments, and account updates through phone, email, and chat support.

Responsibilities

• Assist customers with healthcare and benefit-related concerns
• Provide support via phone, email, and chat
• Explain benefit information clearly and professionally
• Maintain accurate customer records and documentation
• Handle confidential information with care and discretion

Qualifications

• At least 1 year of customer service experience
• Excellent English communication skills
• Strong multitasking and problem-solving abilities
• Comfortable using multiple systems and Microsoft Office
• Detail-oriented and customer-focused
• Willing to work on...