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Customer Care Specialist

Company

5G-Starlink Pte.

Location

singapore, singapore

Type

Full-time

  • Answer incoming calls from customers pertaining to roadside recovery assistance & EV charger issues.
  • Dispatch recovery teams to customer site in a timely manner.
  • Follow up and coordinate between customer and recovery team.
  • Provide information to customer (eg, towing fees, battery change fees, EV charging rate etc).
  • Provide technical support to customer on automotive related issues.
  • Monitoring of workshop operations.
  • Manage and resolve customer queries.
  • Identify and escape issues to supervisors.
  • Route calls to appropriate resources.
  • Complete call logs and reports.
  • Other duties assigned by Superior and Managers.
Job Requirement
  • Minimum GCE N or O Levels or equivalent with pass in English.
  • At least 1 year of experience in a Call Center environment.
  • Knowledge of customer service practices and principles.
  • Strong phone and verbal communication...

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