Customer Care Specialist (Temporary Contract)

Location: Redditch, Worcestershire
Hours: Full-time, Monday to Friday
Salary: £13.00 - £14.00 per hour
Contract: Temporary until approximately November 2026

Overview

We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a temporary basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.

As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.

Key Responsibilities

Manage incoming customer enquiries via phone, email, and online channels
Process service requests, quotations, and customer orders accurately
Track and monitor orders, keepin...