Customer Care Specialist

Company

KTM Group North America

Location

Munderfing, Upper Austria

Type

full time

THE TASKS AWAITING YOU
Customer Inquiries: Handling and coordinating B2C cases, including escalation
Communication & Optimization: Further developing content and processes, including automation
Analysis & Reporting: Monitoring KPIs and identifying improvement measures
CRM & Data: Ensuring data quality and a 360° view of the customer
Projects: Management of customer care initiatives and special programs
HOW YOU CAN INSPIRE US
proven experience in customer service or B2C support
strong communication skills with empathy and problem-solving mindset
Proficiency in CRM systems and digital support tools
basic motorcycle knowledge (training provided)
Ability to manage projects effectively and efficiently and collaborate across functions
Multi-tasking, resilience and the ability to operate under pressure
WHAT YOU CAN LOOK FORWARD TO

        
        
    

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