**Position Summary**

Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process.

Hours: Sunday -Thursday 6 am – 3 pm CST

**Primary Objectives and Responsibilities**

+ Provides comprehensive corporate contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service site.
+ Maintains comprehensible records of all customer interactions in call center databases.
+ Maintains accurate customer data by updating system information.
+ Identify customers’ needs, clarify information, research issues, and provide accurate, satisfactory answers to customer queries and concerns. Follows call center scripts when handling different topics.
+ Res...