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Customer Care Specialist - Call Center

Company

SERVPRO

Location

United States, Pennsylvania

Type

Full-time

What we offer

  • Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time off package
  • Paid parental leave
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

    • Job Summary

    A Customer Care Specialist in the SERVPRO National Call Center is a frontline, revenue-enabling role. This position serves as the critical link between customers experiencing property emergencies and qualified SERVPRO franchisees across North America. Operating in a 24/7, high-volume, and surge-driven environment, this role goes beyond answering calls. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact cust...

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