Description

Role: CONTACT CENTER AGENT
Location: Abu Dhabi
Role Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

Responsibilities

1. Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
2. Proactively offer customer to register IVR and SMS service according to procedures and guidelines.
3. Escalate customer queries and complaints as necessary.
4. Follows up with customer via telephone or email following initial sales contact.
5. Explain products or services and prices and answer all the customers questions.
6. Polite and courteous when dealing with customers all the time.
7. Obtain customer information such as name address and reactions of prospects contacted enter orders into computers.
8. Keep accurate data on all tasks performed as per...