Drive operational success with Halifax Water as the Manager of Customer Care. Foster high-quality customer service while aligning operations with strategic goals and regulations.
In this role, you will provide leadership and strategic oversight for customer service operations. Your responsibilities will include developing SOPs, managing training efforts, and driving the efficacy of customer service technology. With a focus on improving service processes and customer satisfaction, you will work directly with teams and external partners to ensure exceptional service delivery.
Key Responsibilities:
• Formulate SOPs to represent corporate values in service
• Supervise customer service delivery for work orders and appointments
• Manage training programs for continuous staff improvement
• Coordinate with various departments for client advocacy
• Drive technology advancements for custom service tools
Requirements:
• Post-secondary degree in Business or relevant fiel...