Support Customer requests for emergencies, trouble shooting and technical assistance during warrantyand life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and After Sales Manager for technical problem solving and advice.

Your Mission

Responsibilities:

• Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the HSS&E standards to ensure general support requests from customers are answered.
• Issue Service Request for intervention and ensure follow up with Planning team.
• Open and drive non conformity through SINCRO until problem solved and customer confirmation received.
• Follow and support Field Service Engineer during intervention at customer site.