Job Description
I POSITION SUMMARY:
To coordinate the flow of information and resources throughout the department and all divisions of Empire Merchants as needed to ensure that customers receive the correct information in a timely manner.
II Essential Position Results
Manages the workflow within the department by to insure exceptional Customer Service by: Supervising daily activities of Customer Care Representatives Interacting with all departments and Sales divisions throughout the company Approving and submittal of weekly payroll reports Approving pickups as per company policy Managing phone traffic – i.e. wait times, calls in queue Assisting with training in all aspects of job for new and current employees Following up and monitoring activities of CSR , Data Entry Clerks and Credit Specialist Developing new ideas, policies and procedures <...