Customer Care Manager - Basingstoke | £50,000-£55,000 | Office-based (5 days) | Full-time

Tate Recruitment is partnering with a nationally recognised organisation that sets standards and protects consumers. Renowned for championing quality, compliance and consumer confidence, the organisation plays a vital role in resolving complex customer issues, promoting best practice and upholding trust across its industry.

They are seeking an experienced Customer Care Manager, ideally from a housing, utilities or financial services background, where working within a regulated and structured environment is second nature. You will have proven experience handling high‑level, complex disputes, alongside line management experience, including setting objectives and performance management.

This is a new role created due to growth, offering an exciting opportunity to join a purpose‑driven organisation at a key stage in its development.

Key Responsibilities:

Manage and r...