Job Description

The Role:

Position: Customer Care Guide

Department: Customer Care

Type: Full time, Permanent

Location: Milton Keynes, UK (hybrid working approach)

Reports to: UK+ Customer Care Manager

Travel: Occasional within UK and Europe

Do you love building strong relationships and delivering exceptional customer experiences? Are you passionate about cycling, or excited to learn more about the cycling industry? If so, we'd love to hear from you.

We're looking for a Customer Care Guide to support our retailers across Czech Republic and Slovakia, as well as a growing network of distributor partners. In this role, you'll be at the heart of the retailer experience - providing expert support, managing orders, resolving queries, and helping our partners succeed at every stage of their journey with Trek.

Working closely with different stakeholders, you'll play a k...