Job Title: Customer Care Executive (Freight Forwarding) Location: Pune Reports to: Operations Manager / Customer Service Lead Industry: Logistics & Supply Chain (Freight Forwarding) Job Purpose To act as the primary interface between customers, sales, and operations. You will ensure the seamless execution of shipments (Air and Sea, Import/Export) while providing proactive updates and resolving operational bottlenecks to maintain high client satisfaction. Key Responsibilities Shipment Lifecycle Management: Monitor shipments from booking to final delivery, ensuring all milestones are met and recorded in the system. Customer Communication: Provide proactive Daily Status Reports (DSR) to clients via email and phone regarding vessel schedules, flight details, and cargo status. Coordination: Liaise with shipping lines, airlines, transporters, and overseas agents for timely cargo movement and space booking. Documentation: Assist in the preparation and verification of essential documents (e.G....