Primary Job Responsibilities

• Respond to initial customer requests for service.
• Document and process requests in service and scheduling system.
• Effectively manage large amounts of incoming calls and emails.
• Build sustainable relationships of trust through open and interactive communication.
• Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow‑up to ensure resolution.
• Assist in determining and documenting root‑cause.
• Track and report division service levels, satisfaction, response rates and costs.
• Ensure division complies with service history information and company retention requirements.
• Support claims/risk filings.
• Perform other duties as assigned.

Career Level (S2)

Organizational Impact

• Works to achieve day‑to‑day objectives with direct impact within ...