Customer Care Coordinator

Location: Manchester
Salary: Competitive + Benefits

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers?

We are recruiting on behalf of a prestigious 5-star housebuilder for an experienced Customer Care Coordinator to join their busy and successful Customer Care team based in Manchester.

The Role

As a Customer Care Coordinator, you will be the first point of contact for homeowners, ensuring any issues are handled professionally and efficiently throughout the customer journey. Working closely with site teams, subcontractors, and internal departments, you will coordinate and manage customer enquiries, defects, and warranty issues to deliver an outstanding customer experience.

Key Responsibilities

Managing customer enquiries via telephone and email.
Logging and coordinating remedial works using inte...