Customer Service Representative

Location: East Hartford, CT 06108

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Assignment Type: Full-time, onsite

Pay Rate: $19.94/hr

Position Summary

We are seeking Customer Service Representatives to support customers as a first point of contact in a high-volume call center environment. This role involves assisting consumers and providers with program information, account questions, password resets, online portal support, and general customer service inquiries.

Responsibilities

• Respond to incoming calls from consumers, providers, and beneficiaries.


• Provide accurate program, account, and portal-related information.


• Assist with password resets and basic account support.


• Document all customer interactions accurately in the call tracking system.


• Forward calls to appropriate leadership teams or agencies as needed.