Our Client, a Property and Casualty Insurance company, is looking for a Customer Care Associate for their Chicago, IL/Hybrid location. Responsibilities:

+ Analyze, research, and respond to all Policyholders’ inquiries via any of the following avenues: Business correspondence or email communication.

+ Understand customer’s request(s), reviewing applicable policy administration systems, gathering needed information to provide or to resolve customer needs and disputes.

+ Written Communications will accurately describe the outcome of customer’s request, and provide all relevant updates and information needed with the appropriate business tone.

+ Provide support and/or handle internal Policyholder Service Center escalations or time-sensitive customer inquiries.

+ Conduct all necessary system transactions to satisfy completion of a service task.

+ Transactions include policy accounting, policy record updates, cancellation, etc....