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Customer Care Analyst/Specialist

Company

Ocean Network Express

Location

parañaque, metropolitan manila

Type

Full-time

Providing service or information, solutions and relevant details to customers.

Main Responsibilities

  • Responsible in coordinating the following with concerned groups:
    • Special Container requirement with Equipment Control
    • Dangerous Goods (DG), Out of Gauge Cargo (OOG), special containers with approvers
  • Attends to inquiries through e‑mail and phone calls and concerns of customers.
  • Sends regular vessel updates to customers.
  • Performs other functions that may be assigned from time to time by immediate superior.

Minimum Qualifications

  • Candidate must possess a Bachelor’s Degree.
  • Preferably with at least one (1) year of related experience.
  • Background in shipping/logistics system is an advantage.
  • Must have good oral and written English communication skills.

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