Position: Customer Care Adviser

Location: Hybrid Working - Kirkstall Forge, Leeds

Permanent – Full Time (37.5 hours per week)

Customer Care Team, Bupa Care Services

Salary: £25,000 + Uncapped Monthly Bonus Scheme

Opening Hours: Monday to Friday (08:00 – 18:30) & Saturday (09:00 – 12:30)

What are we looking for?

When is a contact centre not a contact centre? Well, for us, it’s when you do more than just take calls and process enquiries. In the Bupa Customer Care Team, we want you to be able to spend time having a caring and customer focused conversation. We want you to feel empowered to guide your caller through their search for a Care Home.

You’ll be able to empathise and build a great rapport with your customers, being with them every step of the way. You’ll be there from their initial call, right through to their loved one moving into one of our Care Homes.

Some of our enquirers need care f...