Customer Advocate & Operations Liaison

Date: Jun 10, 2026

Location: Garland, TX, US, 75042

Company: Jeld-Wen Inc.

JELD-WEN is currently seeking a Customer Advocate & Operations Liaison to join our growing team. 

The Role

The Customer Advocate & Operations Liaison serves as the single point of ownership for customer-impacting issues at the plant level. This role bridges Plan Operations, Customer Service, and Sales to proactively manage escalations, backorders, and interplant coordination in a consistent and transparent manner. This position is designed to bring clear ownership, interface clarity, and system discipline to how customer issues are managed – reducing fragmentation, improving consistency in customer communication, and minimizing operational disruption within the plant.

Key Responsibilities