Customer Service Advisor Trainer

Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini.
In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees.

What you'll do

Schedule training across the service desk
Update the Client training database
Identification and analysis of training courses required with steer from the Line Manager
Delivering and facilitating training courses to new starters
Ensure new starters readiness to go live in line with Client requirements
Co-ordinate course attendance
Identify and communicate any areas of improvement
Ensure quality of new and existing user documentation and training materials
Build and maintain a clo...