Job Description

We are seeking Customer Advisors for our Customer Service Department. You will be the first point of contact for customers via email, phone, or chat, accurately addressing questions and turning issues into solutions.

What will you do?

As a Customer Advisor, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will build technical knowledge of our lighting products, thoroughly record customer data, and manage orders, shipments, and returns or warranty claims in our CRM system.

Initial training will be provided before you start working independently.

Job Requirements

• Communicative and able to hold smooth conversations.
• Prior experience as a customer service representative.
• Proficient with systems (preferably Salesforce) and capable of multitasking.
• Fluent in German (C1+), solid in English.