Job Description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries in German, French, Italian and English on various topics related to card payments, in accordance with our work instructions.

Key Responsibilities

• Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian and English.
• Receive and process client complaints and issues related to credit, prepaid and debit cards.
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations.
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department.
• Identify sales opportunities (selling and upselling) during interactions with the customers...