In this role, you will work both collaboratively within cross-functional teams — including colleagues, consultants, vendors, and MSPs — and independently to support day-to-day operations and project-based initiatives. The primary focus of the role is managing daily operational activities, including Tier 1 and Tier 2 IT Helpdesk support for end users and customers. Responsibilities include supporting lab equipment and applications (GMP and non-GMP), troubleshooting hardware and software issues, performing computer system validation activities (including change controls, validation execution, NCRs, AIRs, and CAPAs), maintaining data integrity and compliance, and administering system configuration, access management, security patching, and data backup processes. The ideal candidate is adaptable, service-oriented, and brings a broad technical skillset to effectively support evolving business needs. Hybrid schedule acceptable with a desire for 3-4 days onsite weekly.

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