Client Company: This company helps large organizations refine customer interactions and strengthen operational performance through modern, technology-supported practices.



Position: CSR Trainer

Industry: BPO

Location: Clark Pampanga

Salary Offer: Php35,000

Work Schedule: Shifting Schedule

Work Set Up: Work-Onsite



Job Requirements:

Open for Undergraduates

With at least 2 years experience as a Trainer in a BPO setting.

With sales experience is a plus

Amenable to work onsite in Clark Pampanga

Can start as soon as possible



Job Responsibilities:

Create lesson plans, manuals, videos, and activities for new hires and existing staff.

Monitor customer interactions, provide constructive feedback, and identify individual/team skill gaps.

Prepare training resources, schedule sessions, and maintain updated records.

Assess training effectiveness and recommend ...