Description

Customer Service Representative Job Description

Payrate: 19/Hr

Shifts: Monday-Friday, all day shifts – hours will be communicated by OPM

Holiday Pay

PTO (Paid Time Off) Accrual

Opportunity to apply to work from home at 90 days on assignment

Compliance: Drug Screen, Back ground Check

• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.

• Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.

• Performs account maintenance, including account changes, adjustments, and statement requests

• Accurately explains the terms/conditions and policies/procedures relating to the account

• Prepares reports including CSR Daily Activity rep...