About The Role

We are actively hiring Customer Service Representatives in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in the BPO industry with paid training, performance incentives, and a supportive work environment focused on long-term success.

Position

Customer Service Representative (CSR)

Davao City | Onsite

Caldwell Communication

Job Description

We are looking for Customer Service Representatives to assist customers with inquiries, resolve concerns, and ensure a positive overall experience across different communication channels.

Responsibilities

• Handle customer inquiries via phone, chat, or email
• Provide accurate information about services, accounts, and processes
• Resolve customer concerns efficiently and professionally
• Accurately document all interactions and updates
• Escalate complex issues to sup...