Act as the organization's front-line contact for all customer-related requirements and needs.
Observes compliance to local regulation, international standards such as GDP and client requirements in warehousing and materials handling.
Keeps customers informed by forwarding notice of shipping date, method and current status and answering inquiries.
Helps in managing current customer accounts by attending to their needs and inquiries.
Deals with a high volume of inbound and outbound phone calls.
Coordinates shipment bookings with foreign agents and provides complete and accurate details in order to obtain final documents prior to shipment departure and/or arrival.
Provides real-time update to clients regarding the status of pick-up or delivery.
Provides written status reports on a daily, weekly, monthly, and annual basis, in accordance with the customer's submission frequency dates.