The CRM Marketing Coordinator reports to the Engagement Marketing Supervisor, Email and is responsible for the coordination and execution of email and SMS campaigns across Balsam Hill International geographies, including Australia, Canada, UK, France, Germany, and upcoming launches in Italy, Spain and future geographies. This role supports campaign deployment, cross‑functional ticketing and coordination, vendor collaboration, performance monitoring, reporting maintenance, and analysis with actionable recommendations to help improve CRM results. The role also supports process improvement and is encouraged to explore AI and internal tools to enhance execution efficiency and campaign effectiveness.