Job purpose:

Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.

Key accountabilities:

·       Implement CRM initiatives and develop customer journey to enhance the overall customer experience.

·       Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.

·       Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.

·       Collaborate with cross-functional teams to develop and implement customer loyalty programs

Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations

Requiremen...