Position Title

CRM & Automation Specialist

Employment Type

Full Time

Salary

Up to 13,000 AED all-inclusive depending on experience and qualifications

Location

Dubai, UAE

About the Client

A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.

Responsibilities

• Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms).
• Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience.
• Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations.
• Manage permissions, data hygiene, and security; provide training and collaborat...