Sonata Software is seeking a Support Delivery Manager in Malaysia to manage Critical Situation incidents for high-priority clients, including government and Fortune 500 companies. Applicants should have 5-8 years of experience in customer service, with a minimum of 3 years in a technical role. Strong communication, problem-solving, and negotiation skills are essential. Proficiency in English and willingness to work flexible hours, including weekends and holidays, are required. ITIL and PMP certifications are advantageous.
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