Job Summary · To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment · To successfully deliver contracted services to the client on the agreed site(s), ensuring performance from an uptime, quality, health and safety and financial perspective. · To manage and develop a professional relationship with the client locally to create a positive customer experience. · To deliver a performance level which achieves and goes beyond the KPI's and SLA's set down in the contract with the client. Key Responsibilities · Provide leadership, and ensure contractual commitments are met and exceeded. · Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. · Manage OPEX & CAPEX budget for site and support in any contract variation processes · Ensure...