Why join us?

UOD (Unauthorised Overdraft) team handles overdrawn accounts (caused by transactions such as Autopay, Issuance of Cheques, Standing Instruction, and Insurance) and decides on whether to approve or reject the transactions based on policies and procedures set by BPs. The process also involves handling the items with unauthorized overdraft status between 40 - 46 days by performing fund transfer (Set Off) and close account (Write Off).

What You’ll Do

• The role involves taking actions on customer’s accounts / processing customer’s requests following the procedures given for a particular workstream/process.
• To work closely with respective line manager to achieve all business goals.
• It requires high level of concentration and focus to be able to perform in a challenging environment within specific timelines.
• Process accurately with the required productivity.
• Problem situations are proactively resolved ...