MAIN FUNCTIONS OF THE JOB

Management of Arrears

• Proactively manage and recover customer accounts in arrears through daily client engagement.


• Follow up on unpaid debit orders and outstanding repayments to maximise recoveries.


• Maintain arrears and non-performing accounts within established performance targets.


• Accurately update customer interactions and account records on internal systems.


• Review and issue arrears correspondence, ensuring accuracy and timely delivery.


• Monitor and manage non-performing accounts in line with the bank's arrears policies and procedures.


• Prepare status reports and proposals for management and the Executive Credit Committee.


• Escalate complex arrears cases and collaborate with management to achieve optimal recovery outcomes.


• Conduct client visits when required to secure repayment commitments.
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