Collect all outstanding revenue by communicating with customers and resolving all their queries. Play a supporting role to the Finance Team when required.

Key Responsibilities

• Contact all customers with outstanding debt per prescribed protocols and request payment.
• Record notes on each customer interaction per internal system requirements.
• Resolve customer queries and communicate outcomes to line manager.
• Identify, investigate and allocate customer receipt per bank statement with supporting documents.
• Verify the accuracy of the proof of payment received in comparison to the bank statement.
• Process refund and journal requests according to internal protocol.
• Investigate and allocate unallocated receipts.
• Investigate and match unmatched receipts.
• Complete and submit vendor forms.
• Verify completeness and accuracy of computer-generated invoices, credit notes, early settlem...