- Handle inbound and outbound collection calls in a call centre environment.
- Communicate and explain breakdown of amount payable to customers in detail.
- Negotiate with customers on repayment amount and payment dates, where applicable.
- Provide customer service and enhance overall collections efficiency and delinquency rates.
- Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.
Requirements:
- 1 to2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
- Highly independent and organized
- Team player with a positive attitude
- Pleasant and firm phone skills
Working Location: Yishun
Working Hours: Mon-Fri 9am - 6pm
To apply, please submit your detailed CV with the following details for faster processing: