Good experience in credit management and collections. Must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team/stakeholders while reporting to the Head department

Create procedures and policies that ensure timely payments while maintaining a high level of customer retention

Reconcile complex accounts that have been escalated from the account receivable team 

Monitor debtor balances to ensure a reduction in debtors aging

Ensure credit and collection policies and procedures are followed within the team

Liaise with customers, as well as internal personnel including the sales team