**Job Family** **:**

PFS General

**Travel Required** **:**

None

**Clearance Required** **:**

None

**What You Will Do** **:**

The **Credit Balance Specialist** will manage credit balance workloads and respond and follow-up on external and internal inquires in a timely manner.

**_Upon completion of training in the office Monday thru Friday, this position offers an attractive hybrid schedule working two days in the San Marcos, CA office and three days from home._**

+ Timely and accurately resolves credit balances.
+ Process internal and external refund requests.
+ Identify trends and escalate where appropriate.
+ Maintain accurate, clear, concise and complete account notes and other relevant information.
+ Respond to requests for information and resolve accounting discrepancies.
+ Resolves unidentified payments through research.

**Client Responsibility:**

+ Research and ...