Job Description
As a Credit and Collections Specialist, you will manage a high-volume portfolio of B2B customer accounts, ensuring timely collection of outstanding balances while maintaining strong client relationships. Your role will involve monitoring aging reports and proactively following up on past-due invoices to minimize delinquency and reduce Days Sales Outstanding (DSO).
Responsibilities

+ Initiate and execute collection activities via phone and email, including negotiating payment plans and resolving payment delays.

+ Research, analyze, and resolve account discrepancies such as short pays, unapplied cash, and disputed invoices in collaboration with internal teams.

+ Partner with sales, customer service, and finance teams to address billing issues, release credit holds, and support order flow.

+ Maintain accurate account documentation, collection notes, and customer communication history within ERP/AR systems.

+ Review custome...