Accounts Management: Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments. Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.
Customer Relations: Communicate proactively with customers to address billing questions, payment schedules, and account status. Build strong working relationships that promote prompt resolution and positive business interactions.
Documentation & Compliance: Maintain thorough, accurate account histories within company systems. Review supporting documentation—such as contracts and service records—to confirm adherence to payment terms and company policies.
Collaboration: Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals. Participate in regular meetings to ...