Handle inbound and outbound calls professionally.
Respond to customer inquiries via phone, email, or chat.
Resolve customer complaints in a timely and effective manner.
Provide accurate information about products/services.
Maintain detailed records of customer interactions.
Follow up with customers to ensure issue resolution.
Escalate complex issues to the concerned department when required.
Achieve individual and team performance targets.
Maintain high standards of customer satisfaction.
Good communication skills in Kannada and English (Mandatory).
Additional language proficiency will be an added advantage.
Strong problem-solving and interpersonal skills.
communication