Assist employees with SAP navigation, SAP-related queries, issue troubleshooting, basic system navigation guidance and functionality questions.
Support business users in understanding budget control, cost allocation structures, WBS setup, and project cost reporting concepts within SAP.
Support in maintaining master data integrity and compliance by advising users on correct SAP usage and identifying potential data or process issues (without performing transactional entries).
Liaise closely with IT teams and SAP Technical / Functional Consultants for system issues, enhancements, and change requests.
Able to resolve minor technical issues or escalate complex problems to IT teams and SAP Technical / Functional Consultants.
Participate in testing, validation, and user support activities related to SAP changes or upgrades when required.
Generate and extract SAP data for analysis and reporting as requested by departments.