Why does this job exist and why is it critical?

This role is the main contact between Maxis and Corporate/SME customers to collect debts and resolve outstanding payments. Responsible for customer communication, payment negotiations, and account reconciliation to ensure timely collection and customer satisfaction. Expected to be able to perform Collections duties such as communicating with customers, negotiating payment arrangements, and handling any complaints.

What are you accountable for?

• Contact Corporate/SME customers regarding overdue payments. Attempts must be done via phone call, email, meeting F2F, engaging with Acct Manager(if any).
• Negotiate payment plans and arrangements to recover outstanding debts.
• Manage reconciliation of accounts as requested by Corporate/SME Person-in-Charge, due to identifying missed payments/non-payment accts.
• Address and resolve customer complaints related to billing and collection...