Role: Copywriter

Duration: 36 Months

Location: Dallas, TX 75202

Skills:

1. Develop best-in-class, industry-leading customer-facing service communications including but not limited to Product launches, pricing changes, onboarding, and CPNI incidents.

2. Exemplify passion and expertise for putting customer at the center of every communication.

3. Partner with stakeholders to gather inputs, ask the right questions, and turn intake requests into polished communication drafts.

4. Draft and refine customer-facing communications across Business – ensuring messaging is consistent, customer-centric, and aligned with Brand voice.

5. Leverage Copilot AI Agents and other AI tools to continuously optimize copy based on performance insights and stakeholder feedback.