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Coo - Chief Operations Officer (Barrancabermeja)

Company

Pluxee España

Location

yariguíes, santander

Type

Full-time

Director – Pluxee Spain (Hybrid, Madrid office + remote)

Role & Responsibilities

  • Design and lead the country operating model to ensure efficiency, scalability, and robustness of core operational processes.
  • Own operational KPIs and SLAs, driving consistent service performance and continuous improvement.
  • Drive automation and process optimization, leveraging technology, data and generative AI to reduce complexity and manual dependencies.
  • Ensure operational resilience across critical business processes beyond IT.
  • Define and execute the country technology strategy, fully aligned with Pluxee Group IT standards (architecture, cybersecurity, solutions, IT operations and platforms).
  • Oversee IT operations and infrastructure to guarantee availability, performance, security, and cost efficiency.
  • Ensure business continuity and disaster recovery (BCP/DRP), cyber‑risk mitigation and security governance.
  • Own lo...

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