Director – Pluxee Spain (Hybrid, Madrid office + remote)
Role & Responsibilities
Design and lead the country operating model to ensure efficiency, scalability, and robustness of core operational processes.
Own operational KPIs and SLAs, driving consistent service performance and continuous improvement.
Drive automation and process optimization, leveraging technology, data and generative AI to reduce complexity and manual dependencies.
Ensure operational resilience across critical business processes beyond IT.
Define and execute the country technology strategy, fully aligned with Pluxee Group IT standards (architecture, cybersecurity, solutions, IT operations and platforms).
Oversee IT operations and infrastructure to guarantee availability, performance, security, and cost efficiency.
Ensure business continuity and disaster recovery (BCP/DRP), cyber‑risk mitigation and security governance.