The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models . This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering , knowledge base structuring , and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior , performs fine-tuning, proactive monitoring, and performance optimization , and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.
This is a remote role, candidate must be located and eligible to work in the EMEA region.