Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech
Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers
Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered
Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)
Ensuring technicians achieve labour recovery =>80%
Ensuring that the team achieves predetermined targets