Surveillance and Response Controller

Currently seeking a Surveillance and Response Controller for a leading tracking company based in Durban.

Duties & Responsibilities

ALERT (INCIDENT) MANAGEMENT

• All Alerts: Establish contact with the client, investigate the alert and resolve/refer/escalate accordingly.
• Attend to both General and Bureau alerts on the ERP Systems.
• Attend to all alerts within max 5-7min prior to alert escalation.

VEHICLE ENROLMENTS

• Enrol vehicles as per on-boarding document from KAS department when required.
• Vehicle recovery coordination.
• Coordination of stolen/hijacked vehicle recoveries with response teams.
• Assist with information for the compilation of recovery reports.
• Refer to Supervisor if situation indicates.

FAULT REPORTING

• Report technical faults to EOS Department. ...